Стр. 24 - Skurikhin_Communicative style

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2.
It'll be better to ship the goods via Singapore. ___________________
3.
We have a problem with our assembly line.____________________
4.
That will be difficult.____________________________
5.
Can I finish what I was saying?______________________
6.
Your estimate for the total cost is too low._______________
7.
That's very strange.______________________________
8.
The project is running late._________________________
Part 2
Practise speaking your new phrases. Start like this:
1.
To be honest, product X seems a bit expensive.
2.
It’s a little more expensive than product Y, but the quality is better.
Customer
Supplier
1.
Product X is very expensive.
2.
It’s more expensive than product Y,
but it’s much better.
3.
If we buy product X, what terms
will you give us?
4.
What do you mean?
5.
Can we have more credit?
6.
That will be difficult. You’re over your
limit.
7.
We have a problem with our cash-
flow.
8.
Pay some of the money you owe us.
9.
OK.
10.
In that case we’ll be more flexible.
SPEAKING
1.
Discuss:
• In what situations would you expect to hear tentative language?
• Do you use tentative structures in your own language?
2.
One person in each situation below will use diplomatic language. Act out the
situations with a partner.
1.
You are at the reception desk of a big company and want to see the President for a
few minutes.
2.
You have to tell a customer that there will be a delay of 4 weeks with the goods.
3.
You are talking to a journalist who wants to write a story about your company's
latest (bad) profit figures.
4.
You are talking to a customer who is complaining about the bad service of your
company. Decide before you begin what the complaint is about.
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