questions for each action point? Compare your ideas with answers to the third question in
the previous task.
The Five Key Questions for Action Points
•
What exactly does the action point involve?
• Who is responsible for performing the action point?
• Who will monitor that person’s progress?
• What is the deadline?
• What will happen on that deadline? (How will it be checked and followed up?)
Lara:
OK, so we’ve done really well today in terms of coming up with ideas. I think now
it’s time to firm things up a little and try to take some of these ideas forward as action
points. Er …we talked about setting up a crèche for employees’ children, and I think we
all agreed this would be something to investigate
further. Arnie, you said there’s a crèche in our Stockholm office. Can I task you
with finding out as much as you can about it?
Arnie:
Sure, no problem. I’ll be seeing some of the reps from Stockholm in a couple of
weeks, so I’ll ask them about it when I see them.
Lara:
Well, could you send them an email instead? I’d really prefer not to have to wait
several weeks. I think we’d need an answer in good time for next month’s
meeting, where I’d like you to report back on your findings.
Arnie:
OK …that’s fine. What exactly do you want me to ask in my email?
Lara:
Great. Well, I suppose we’ll also need to look into the legal aspects of having
children in the building. I imagine there are all sorts of rules and procedures we need to
know about. Would anyone like to volunteer?
Sabina:
Yes, I can do that. I’ll make a start today.
Lara:
That’s great. Roy, can you help Sabina out on that? It’s quite a big job, I
imagine.
Roy:
Well, I could, but I’m really busy at the moment with my regular work. Don’t
forget, I don’t have any hours allocated to this project.
Lara:
OK, that’s a good point. Would you like to be more involved? I mean, would you
like me to speak to Niall about getting you some hours allocated to this project?
Roy:
Well, perhaps at some stage in the future, but not for at least two months. I’m
happy to attend these meetings and contribute ideas, but I’ve got to put my
regular duties first.
Lara:
OK, fair enough.
Lara:
OK, and finally, we need to look into how popular this service would actually be. I
suppose some sort of staff survey would be important here, you know, would you use the
service, how much would you be willing to pay for it, that sort of thing …
Arnie:
So you want employees to pay for it? I thought it was supposed to be free …
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